Being in business for 30 years has taught me many things indeed.
One of the most important lessons early on is the importance of quality relationships with customers and just as importantly suppliers.
For instance, many of our current clients and suppliers have been part of the VTS family since I started the business many years ago. One particular supplier let’s call him Matthew (is that his real name?) has been part of the VTS family even though he has been in many other businesses throughout his association with VTS. Whilst the journey hasn’t always been a smooth one (bit like being married) its worked out with respect and tolerance. Matt is still with us today and his business is a long-term critical parts supplier which is capable of assisting VTS clients all over Australia.
Taking this scenario one step further with our own customers and other suppliers, we have many long-term clients/suppliers who have become close friends. Part of our simple philosophy regarding our relations is based around a simple premise and that is treating people how we in turn want to be treated, and of course it goes without saying supplying the best possible vacuum equipment as well.
Over the years, as no doubt all of you will have encountered there have been customers and suppliers who have shown a total lack of respect to our people and also the basic fundamentals of treating people how we would like to be treated. These ex-customers/suppliers are on a list at VTS as never to be dealt with again until Rod dies…and then some. Bit like a nasty divorce.
There is no value to be had from treating your suppliers very badly when you have literally just entered into a long term relationship with them by buying a very expensive piece of equipment and them expecting the abused supplier to want to assist you not only for the initial warranty period but for the life of the truck? I’m hoping you’re able to pick up what I’m putting down here. Its kind like getting married and on your wedding night you decide to treat you new wife like sh*t and then the next morning expect her to put out???
Next time you feel like ripping of your suppliers/customers a new ar*ehole, take a deep breath and ask yourself. Will this course of action I’m about to take help this relationship in the long term?
Think about it.
Article by Rod Glue
